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Ticketing
Making your ticketing and box office processes accessible can significantly improve how people can access information about your event.
Accessible provisions for your event can be included on your website and social media channels as well as box office/ticket exchange points for ticketed events.
Likely to promote accessibility:
• Accessible provisions being made available online
• Providing different methods/formats for booking tickets, making information and assistance available
• Providing Personal Assistance Tickets; sharing/listing events with relevant networks & communities
Environment (Physical Access)
Planning for the performance aspect of any event should included all audience members, artists and staff.
Likely to promote accessibility:
• Providing raised viewing platforms/areas
• Providing break out/quiet spaces on site
• Ensuring all routes backstage (including load in/dressing rooms etc) are level access
• Communicate provisions in advance through marketing and advancing processes
Getting to the event
Access to the venue / site where the event is being held should cover egress, accommodation and site navigation planning.
Likely to promote accessibility:
• Accessible provisions being made available online, informed by community led planning
• Providing different methods/formats for accessing the event, making information and assistance available
Equity & Inclusitivy
Appointing someone to lead on accessible provision will help improve the effectiveness of your access plans.
Likely to promote accessibility:
• Providing raised viewing platforms/areas
• Providing break out/quiet spaces on site
• Ensuring all routes backstage (including load in/dressing rooms etc) are level access
• Communicate provisions in advance through marketing and advancing processes
Environment (Services)
Planning for an accessible audience can be done by considering services and facilities that will improve provisions for all people attending your event
Likely to promote accessibility:
• Providing clear signage for all audience needs and facilities
• Ensuring all services bought in are aware of any access plans or processes in place
• Considering different disabilities and access needs in your planning
Best Practice & Commitment
A commitment to working with those who have lived experience and listening to audience feedback can help inform policy and best practice.
Likely to promote accessibility:
• Work with those who have lived experience in planning and marketing your event
• Capture and analyse audience data to help identify and prioritise any adjustments for future events
• Create an accessibility policy; sign up to the AIE charter or commit to a program of improvements